Refund Policy for AmorHand

At AmorHand, we want you to be fully satisfied with your purchase. This Refund Policy explains our rules for returns, refunds, and exchanges—designed to be fair and straightforward for customers worldwide. By placing an order, you agree to the terms below.

1. Eligibility for Returns & Refunds

You may request a return and full refund within 30 days of receiving your package (confirmed via delivery tracking) if:

  • The product is unused, in its original packaging (with tags/labels intact), and in resalable condition;

  • The product is defective, damaged, or does not match the description on our site (e.g., wrong size, color, or model) — we require photos of the issue to verify.

Items Not Eligible for Refunds

  • Custom or personalized products (unless they are defective);

  • Products used, washed, or with damaged packaging (unless the damage was caused during shipping);

  • Items returned after the 30-day window (we may offer store credit at our discretion for late returns).

2. How to Request a Return & Refund

Follow these 3 simple steps to start your return:

  • Contact Our Support Team: Email us at support@amorhand.com or use our contact form with:

    1. Your order number (found in your Order Confirmation email);

    2. Photos of the product (and packaging, if damaged);

    3. A brief explanation of why you’re requesting a refund (e.g., “defective zipper” or “does not match description”).

  • Get Approval & Return Instructions: We’ll review your request within 24 business hours. If approved, we’ll send you a Return Authorization (RA) number and detailed instructions (including our return warehouse address, which varies by region to reduce shipping costs for you).

  • Ship the Item Back: Send the product to the provided address with the RA number clearly marked on the package. You are responsible for return shipping fees (unless the return is due to our error, e.g., wrong item sent—we’ll reimburse your return shipping costs via your original payment method).

3. Refund Processing & Timing

Once we receive and inspect your returned item (usually within 3–5 business days of delivery to our warehouse):​

  • For Eligible Refunds: We’ll issue a full refund to your original payment method (e.g., credit card, PayPal). The refund amount includes the full product price (which already covers taxes, as noted in our Price Policy) but does not include the original shipping fee (unless the return is our fault).

  • Refund Timing: Refunds typically take 5–10 business days to appear in your account, depending on your payment provider’s processing times. If you paid in a non-USD currency, the refund will be converted back to your original currency using the exchange rate on the day the refund is processed (consistent with our monthly rate updates, but may differ slightly from your purchase rate).

If Your Return Is Rejected

If the item does not meet our eligibility criteria (e.g., used, missing packaging), we’ll notify you via email and offer to ship the item back to you (you’ll need to pay the return shipping fee for this).

4. Special Cases & Exceptions

4.1 Lost or Delayed Packages

  • If your order is lost in transit (confirmed by the carrier after 15 business days of shipping) or delayed by more than 7 business days beyond the estimated delivery time: You may choose a full refund or a replacement order (we’ll cover all shipping costs for replacements).

  • If you provided an incorrect shipping address and the package is returned to us: You may request a refund (minus the original shipping fee) or ask to resend the order (you’ll need to pay the shipping fee again).

4.2 Damaged During Shipping

If your package arrives damaged, contact us within 48 hours of delivery with photos of the package and damaged product. We’ll either:

  • Send a replacement item for free (no need to return the damaged one, to save you time); or

  • Issue a full refund (including the original shipping fee) — no return required.

4.3 Global Return Considerations

For customers outside North America/Europe/Asia-Pacific: We may use a local third-party warehouse to process returns, which may slightly extend inspection time (up to 7 business days). We’ll share the closest return address with you to minimize your shipping costs and time.

5. Questions About Refunds

If you have questions about:

  • Whether an item is eligible for a refund;

  • The status of your refund;

  • Return instructions for your region;

  • Issues with lost/damaged packages;

Please contact our support team via:

We will respond within 24 business hours and help resolve your concerns.