Privacy Policy for AmorHand

AmorHand is committed to protecting your personal information and privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website (amorhand.com, "Site") or make purchases through our services (collectively, "Services"). By accessing or using our Site/Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We only collect personal information that is necessary to provide and improve our Services, process your orders, and communicate with you. The types of information we may collect include:

1.1 Information You Provide Voluntarily

  • Account Information: If you create an account on our Site, you will provide a username, email address, and password (to secure your account).

  • Order & Contact Information: Name, phone number, shipping address, and billing address (provided when creating an account, placing an order, or updating your profile).

  • Payment-Related Information: We do not store your full payment details (e.g., credit card numbers). All payment processing is handled by trusted third-party providers (e.g., Stripe, PayPal, Alipay), who collect and secure your payment information in compliance with industry standards.

  • Communication Data: Content of emails, messages, or contact form submissions you send to us (e.g., questions about orders, feedback).

1.2 Information Collected Automatically

  • Device & Browsing Data: IP address, browser type, operating system, device model, and pages you visit on our Site (collected via cookies and similar tracking technologies—see Section 7 for details).

  • Usage Data: Time spent on our Site, products viewed, order history, and account activity (to personalize your experience and improve our Services).

2. How We Use Your Information

We use your personal information only for legitimate purposes, as outlined below:

  • Manage Your Account: Verify your identity when logging in, maintain your account profile, and track your order history for easy reference.

  • Process & Fulfill Orders: Arrange global shipping, send order confirmations, and provide delivery updates (using the contact and address information in your account).

  • Communicate With You: Respond to your inquiries, send important service updates (e.g., account notifications, delayed deliveries), and share promotional information (only if you opt in—you can unsubscribe at any time).

  • Improve Our Services: Analyze usage trends, optimize Site performance, and develop new products or features that meet customer needs.

  • Ensure Security & Compliance: Detect and prevent fraud (e.g., unauthorized account access), protect against system breaches, and comply with global data protection laws (e.g., GDPR, CCPA).

  • Third-Party Service Coordination: Share necessary information with logistics providers (e.g., DHL, USPS) to deliver your order, or with payment processors to complete transactions. We never share your information for third-party marketing purposes.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for commercial purposes. We may share your information only in the following limited circumstances:

  • Trusted Service Providers: This includes, but is not limited to, payment processors (Stripe, PayPal), logistics carriers (DHL, USPS), email service providers (e.g., Mailchimp), and analytics tools (e.g., Google Analytics) that help us optimize Site performance. All these providers are contractually obligated to not disclose or use your information for any purpose outside the scope of their services to us.

  • Legal Compliance: If required by law, court order, or government regulation (e.g., to respond to a subpoena or prevent illegal activity).

  • Business Transitions: In the event of a merger, acquisition, or sale of all or part of our assets, your account information may be transferred to the new owner (who will be bound by this Privacy Policy).

4. Data Storage & Protection

4.1 Storage

  • We store your account and personal information on secure servers located in regions that comply with global data protection standards (e.g., EU, U.S.).

  • We retain your information only for as long as necessary to fulfill the purposes outlined in this policy:

    • Account information (e.g., username, email) is retained until you request account deletion.

    • Order history and contact details are kept for 1 year after your last account activity (to handle returns or disputes).

    • Marketing preferences are retained until you opt out.

4.2 Protection

  • We implement industry-standard security measures to protect your account and personal information (e.g., encryption for data in transit, secure firewalls, password hashing to protect your login credentials).

  • While we take all reasonable steps to secure your data, you play a key role in account safety: never share your password with others, and log out of your account when using public devices.

5. Your Rights Regarding Personal Information

Under global data protection laws (e.g., GDPR, CCPA), you have the following rights regarding your personal information:

  • Access: Request a copy of the personal and account information we hold about you.

  • Correction: Update or correct inaccurate information in your account (e.g., outdated shipping addresses, email changes).

  • Erasure: Request that we delete your account and associated personal information (subject to legal obligations, e.g., retaining order records for tax purposes).

  • Restriction: Ask us to limit the use of your information (e.g., if you dispute its accuracy).

  • Data Portability: Request a copy of your account and order information in a structured, machine-readable format (to transfer to another service provider).

  • Opt-Out: Unsubscribe from marketing communications at any time (via the "unsubscribe" link in emails or your account settings).

To exercise these rights, please contact us at support@amorhand.com or use the "Help" section in your account. We will respond within 30 days.

6. Account Information Management

If you create an account on our Site, you can manage your information independently through your account dashboard (accessible via the "My Account" link in the Site header/footer). Here’s what you can do:

  • Update Profile Details: Edit your name, email address, phone number, and default shipping/billing addresses at any time. Changes take effect immediately for future orders.

  • View Order History: Access a complete record of past orders, including delivery status and tracking links.

  • Manage Password: Reset your password using the "Forgot Password" link on the login page (a verification email will be sent to your registered email address).

  • Adjust Notifications: Opt in or out of promotional emails, order update alerts, and account-related notifications.

  • Request Account Deletion: Submit a request to delete your account (note: this action is permanent—all associated order history and personal information will be deleted, except for data we are legally required to retain).

If you encounter issues managing your account (e.g., cannot access the dashboard), contact our support team for assistance.

7. Cookies & Tracking Technologies

We use cookies (small text files stored on your device) and similar technologies (e.g., web beacons) to enhance your account and Site experience:

  • Necessary Cookies: Required to enable account functions (e.g., maintaining login status, saving your account preferences) and process orders. These cannot be disabled.

  • Analytics Cookies: Used to track account activity (e.g., pages visited in your dashboard, order frequency) to improve performance.

  • Marketing Cookies: Used to deliver personalized promotions to your account (only if you opt in).

You can manage or disable cookies through your browser settings (note: disabling non-necessary cookies may affect account functionality, such as staying logged in). By using our Site and account features, you consent to our use of cookies as outlined in this section.

8. Minors’ Privacy

Our Services and account features are not intended for individuals under the age of 13. We do not knowingly collect personal information from minors. If we learn we have collected information from a minor under 13, we will delete their account and associated data immediately. Parents or guardians who believe their child has created an account may contact us to request removal.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in laws, our Services, or account features. To ensure you are aware of any updates, we recommend reviewing this Privacy Policy page periodically when accessing our Site or using our Services. Your continued use of our Site/Services after any updates to this policy means you accept the revised terms.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, your account information, or data protection, please contact us at:

We are committed to addressing your inquiries and resolving any privacy or account-related issues promptly.